Shorts · Org Structure
Shape your team around the work.
Thirty seconds on the phone everybody thought somebody else would answer, and how we put it right.
What the short says
- Meet Everybody, Somebody, Anybody and Nobody.
- The phone rang. Everybody was sure Somebody would answer it.
- Anybody could have. Nobody did. The customer went elsewhere.
- We sit down with you and agree who does what.
- Now Somebody owns the phone, and answers it every time.
- So the next customer gets an answer, first time.
- We are Subversive. Shaping your team around the work.
The problem
What goes wrong
The phone rings and everybody is sure somebody else has it. Anybody could pick it up, and nobody does. The customer goes elsewhere, and nobody can say whose job it was.
What we do
How we fix it
We sit down with you and agree who does what. Somebody owns each job, the team is shaped around the work, and the next customer gets an answer first time.
What you get
Who does what
Agreed with you, and written down.
The gaps
The jobs nobody owned, each given to someone.
The overlaps
Where two people do one job, sorted out.
A team shaped around the work
The work comes first, then who does it.
How we start
Start with a day.
A workshop or a discovery day, and you keep the written notes whatever you decide next.
Then a first piece of work. Or keep us on: three months to begin, then month by month.
We quote for the job, once we know what it is.
A larger organisation? Start here.
On your own? Your first hour is free.
Talk to Dave
Who answers your phone when everybody is busy? Let’s agree it.
Confidential. No sales theatre. The reply costs nothing and comes from Dave.
Write to Dave
A few quick questions, and we write the email for you. It opens in your own email, so nothing goes until you send it.
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